Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, phone number, business information, client data (contacts, messages, media, chatbot flows), usage data (log files, device information, IP addresses), and technical data (browser type, operating system, timestamps).

We use the information we collect to provide, maintain, and improve our services including chatbot automation, broadcasting, and customer engagement tools. We also use it for customer support, service improvement through usage analysis, compliance with Meta's policies and legal obligations, communications (updates, notifications, marketing materials), and security to protect against fraud and misuse.

We do not sell, rent, or trade your data to third parties. We may share data with trusted third-party providers who assist in delivering our services (hosting providers, analytics platforms) with strict confidentiality agreements. We may disclose data if required to comply with legal obligations, court orders, or to protect our rights. We share necessary data with Meta to facilitate the WhatsApp Cloud Business API service and ensure compliance with their policies.

We retain your information for as long as necessary to provide our services and fulfill legal obligations. Upon account termination, your data will be securely deleted unless retention is required by law.

You have the right to access, update, or delete your personal information. You can also opt out of certain communications from us. You can request a copy of data we hold about you, correct inaccuracies, request deletion (subject to legal obligations), restrict processing in certain circumstances, and object to processing for marketing purposes. Contact us to exercise these rights.

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. All data is encrypted in transit and at rest using industry-standard protocols. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Our Service may contain links to third-party services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before interacting with them.

CMzon operates in compliance with Meta's WhatsApp policies. You agree to follow WhatsApp Business Policy and WhatsApp Terms of Service. Violation of Meta's policies may result in suspension of your account.

CMzon reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the revised Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected], WhatsApp: +1 (737) 371-7620, or visit cmzon.com. By using CMzon, you acknowledge that you have read, understood, and agree to this Privacy Policy.